Patient Centered Medical Home
AS PART OF OUR PATIENT-CENTERED MEDICAL HOME (PCMH) ORIENTATION, we will ask you to acknowledge that you agree and understand this information and we will acknowledge our agreement to you. It is important that you know and understand our policies and methods of practice so, if you have any questions, please ask us.
We sincerely appreciate the trust that you have placed with Family Christian Health Center and our opportunity to provide you with excellent health care services.
Physicians who work at Family Christian Health Center do so out of a deep personal “calling” to care for the local community. All staff are hired and patients are seen without discrimination as to their religion, social or economic status, gender, sexual orientation, race or any other personal characteristics.
A PATIENT-CENTERED MEDICAL HOME (PCMH) is a trusting partnership between a doctor-led health care team and an informed patient. It includes a collaborative agreement between the doctor and the patient that acknowledges the role that both play in a total health care management program.
ASK PATIENTS TO:
Tell us what you know about your health and illnesses. Tell us about your needs and con-cerns.
Take part in planning your care and follow the care plan that is agreed upon,
or let us know why you cannot follow the plan so we can try to adjust it to fit your needs.
Tell us what medications you are taking and ask for a refill during your office visit when you need one.
Let us know when you see other doctors and what medi-cations they put you on or want to change ,or results of any tests you have elsewhere, E.R. visits, or surgeries.
Ask other doctors to send us a report about your care when you see them.
Seek our advice before you see other physicians. We may be able to provide the care you need and we know about the strengths of various area specialists to give you an accu-rate referral.
LATELY, YOU MAY HAVE NOTICED THAT:
We ask what your health goals are, or what you want to do to improve your health.
We ask you to help us plan your care, and to let us know if you think you can follow the plan. (Written copies of care plans will be made available for more complex illnesses.)
We remind you when tests are due so that you can receive the best quality care.
We may ask you to have blood work drawn before your visit so the doctor has the results at your next visit.
We are exploring better methods to give you more comprehensive care; includ-ing ways that you can better care for yourself.
Learn how to maintain wellness and prevent dis-ease. Learn about what your insurance does and does not cover.
We ask that you respect us as professionals and partners in your care and keep your appointments; or call and let us know if you cannot make it or cannot pay your share of the visit fee. We will work with you.
WE WILL CONTINUE TO:
Provide you with a care team led by your physician who will know you and your family.
We will respect your priva-cy-your medical information will not be shared with any-one unless you give us per-mission or it is required by law.
We will provide the care that you need, when you need it that fits your goals and values - based on high quality and safety stand-ards.
A doctor is ON-CALL 24 hours a day, 7 days a week, for your convenience.
We participate in many health plans. Some health plans are better for preventative care than others; some health plans offer more choices. We can review your health plan with your specific health care interests in mind.
We accept Medicare / Medicaid and offer a sliding fee scale for qualifying patients, based on family in-come.
As we build your Medical Home, some things will change, but many things will stay the same.
LAB TEST RESULTS
We want to keep you informed of your test results, however, we do not typically notify on normal results. If you would
WE ASK 72-HOURS ADVANCE NOTICE TO PROCESS MEDICATION REFILLS.
During this period of time, our staff are communicating with your healthcare pro-vider about your refill; obtaining Prior Au-thorization from your insurance company, and when necessary, getting your pre-scription called into the pharmacy or hav-ing a script written for you.
PLEASE BRING YOUR MEDICATIONS WITH YOU TO YOUR DOCTOR VISITS!
We like to take every opportunity to make sure your medications are up to date and that you understand how and when you are to take them. Bring your meds and we will review them with you!